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Closing at 6:00pm
Thursdays open unil 9pm
Fri open unitl 9pm (Downtown)
Sun 12:00 pm - 5:00 pm
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220 Water Street, St. John's, NL Canada  CONTACT US

Kayak Tours FAQ

Q: What will paddlers see?

A: Tour participants will have a great vantage point to appreciate the southern Avalon’s spectacular coastline, waterfalls and caves. There are also many types of seasonal wildlife as well as icebergs which can be frequently seen. 

Q: Will I see icebergs and whales?

Though we don’t guarantee you’ll see icebergs or whales on your tour, the best time to see them is in early summer (June to early July). We also found a neat website that you might be interested in if you are a berg fan. Click Here to find an iceberg near you. Whales and puffins are a common occurrence on tour and are a sight to see.

Throughout the summer expect to see sea birds such as the Atlantic Puffin, Leach’s Storm Petrel and many other species.


 

Q: Can I do this? How safe is it?

A:Yes, most of our kayak tour customers have little or no experience. We provide all the necessary training and instruction needed to have an enjoyable and safe experience. We also paddle in double sea kayaks (which are exceptionally stable) and ensure that if someone is anxious or hesitant they are paired up with a stronger paddler or guide.

 

Q: Can you accommodate children?

A: Yes, we can accommodate children (we can supply kid’s equipment). There is no set age for kids to be able to go out on a tour.
If you have a parent or caregiver who is inquiring about bringing a child on a tour, it is best to ask a few questions before making the booking:

 

  • Is the child going to be comfortable in being a Kayak for 2.5 hours?

  • Is the Child confident in the water?

  • Is the parent or caregiver a confident or experienced paddler able to control the double kayak by themselves if needed? 

 

It may be possible to pair the child with a guide.  Inquire before booking as an extra guide may be needed.

 

Q: What should I wear?

  • Comfortable, quick-drying clothing

  • Layer with fleece and/or windbreaker/shell jacket

  • Comfortable sneakers or sandals that you are willing to get wet

  • Sunhat, sunscreen, sunglasses.

  • Change of clothing for after the tour (recommended)

  • Wetsuits are not provided; however, they can be rented for $10

  • Avoid cotton, jeans and winter jackets 

Q: Tell me a little about your guides.

A: We have experienced guides that are very comfortable leading tours. All our guides have been trained and are under various levels of kayak certification.

 

Q: Are reservations required?

A: Yes, reservations are required to guarantee a seat on the tour. When you book on-line, at the store, or via phone, this is your reservation.

 

Q: How far in advance should people make reservations?

A: As soon as possible, if you want a guaranteed seat on a tour at your preferred time. We can also take bookings at short notice (2 hours or more) if we still have space available, this is not always the case however. Please Note: A minimum of 48 hour is preferred for regular (non multi-day) tours.

 

Q: What is required to make a reservation?

A: Name, Contact details and a Credit Card number.  When you enter your card information, you are paying for your tour. This ensures your seat on the tour for the date(s) you have specified.   If paying by another means (cash or debit), please visit the store at 220 Water Street.


 Q: Do we have a Cancellation Policy?

A: Yes. If your plans should change you may transfer your reservation for another available tour or you may designate a substitute to attend in your place. In the event that you must cancel your reservation, we require 24 hour notice for the Half-Day & Day Tours. An administration fee of 15% will be applied to all cancellations.

Cancellations made less than 24 hours prior to tour departure will incur a 50% cancellation fee. Multi-Day Tours require significant advanced preparation; therefore, 14 days notice is necessary for multi-day tour cancellations. Cancellations made less than 14 days prior to multi-day tour departures will incur a 50% cancellation fee. Sea kayaking is highly dependent on weather conditions. We, therefore, reserve the right to alter tours as required. Cancellations made by The Outfitters Adventures will result in full refund.

 

Q: What kind of kayaks we you have?

A: We primarily use double sea kayaks. However, if someone has previous paddling experience and wishes to paddle a single they should inform us and we will do our best to accommodate.

 

Q: Do we paddle on rainy days?

A: We paddle rain or shine. Rainy days often create especially enjoyable paddling conditions, bringing calm waters and general serenity. Cancellations made less than 24 hours before tour departure will result in a 50% cancellation fee as stated above under cancellation policy.

 

Q: Can we bring cameras along?

A: You can bring a camera; however, you should use a waterproof bag/case to protect from splashes.

 

Q: Can they bring along a snack?

A: Yes, there will be breaks along the tour for snacks if customers would like to bring along a snack. 

 

Q: Is there a group rate?

A: Organized group tours can be designed and tailored to fit your needs.  If you have a school group, Scout group, office group, wedding party or other organized group, please e-mail tours@theoutfitters.nf.ca for details. 

 

Q: Do we provide transportation?

A: Yes, return transportation is available for $25. Please see the booking page for when transportation is running for tours.

 

Q: Do we have minimum numbers for the tours?

A: Yes.  We require a minimum of four (4) people for all of our tours. We can tentatively book solo travelers and confirm if the tour will go ahead.  You are likely to be contacted and asked to join another tour (possibly the day of, or the closest tour to the date you have chosen. 


Please call or email for more details 709-579-4453 - tours@theoutfitters.nf.ca


Please note: We will refund the full amount of the tour if we do not meet the minimum requirements.


 

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800-966-9658