Thank you for choosing The Outfitters as your rental supplier. The Outfitters offers a variety of camping essentials for your next adventure. From tents to camp stoves to cookware, backpacks, daypacks and much more.
We are committed to providing you with the highest level of products and service and want you to be happy with your rental experience. If you have any questions or concerns regarding our rentals or rental policy, we encourage you to contact us and we will be happy to assist you.
Call us at to reserve your rental equipment: (709) 579-4453
Email us for additional information - email@example.com
|Camping & Hiking Gear||1st Day||Additional Day (Each)||Week|
|Backpack (55L to 65L)||$20.00||$10.00||$80.00|
|Sleeping Pad - Foam||$5.00||$5.00||$35.00|
|Stove - 1 Burner||$15.00||$5.00||$45.00|
|Tent: 1 Person
|Tent: 2 Person||$25.00||$15.00||$115.00|
|Tent: 3 Person||$35.00||$15.00||$125.00|
All rental charges must be paid for in full at the time of pick-up. Payment can be made using cash, Debit Card, Visa, MasterCard, American Express, Outfitters Gift Card or Outfitters Gift Certificate. Current, valid photo I.D (driver's license or passport) must be shown for all rentals.
All rental forms must be filled out at the time of rental including the renter's name, address, phone number(s), email, rental terms approval and credit card information (where applicable).
We are proud to offer our customers up to three (3) days rental fee toward the purchase of the same equipment within 90 days of the rental (proof of rental required). Please note that this policy does not apply to discounted or sale items and may not be shared among more than one person.
Reservations can be made up to one month in advance. The rental and return date(s) must be specified and a credit card or cash deposit is required for the reservation - no exceptions.
Cancellations less than 24 hours before the scheduled pick-up time without prior notification are subject to a cancellation fee equal to the first day's rental rate - no exceptions.
Pick-up for rental items is anytime between 5pm and store closing the day before with drop-off expected anytime between store opening and 1pm the day after use.
All rented items are required to be pre-authorized for payment via credit card (preferred) or cash deposit in the event that an item is not returned or returned in poor condition - no exceptions.
Rentals returned late without prior notification will be charged the first day's rate for each day late - no exceptions.
If rental equipment is returned in damaged or dirty condition, the renter will be responsible for cleaning and repair costs. Shop rate will be charged ($35/hr, $10 minimum), plus any parts and/or materials for cleaning or repair. Replacement cost for lost, stolen or destroyed rental equipment is full retail value - no exceptions.
We know you must have questions about The Outfitters Rentals (especially if you have never rented outdoor equipment before).
Below is a list of the most asked questions that we receive about our sport rentals and the rental process. Questions such as how to reserve the sport rentals, what is included in the rental, the payment process, how to make changes to the order, delivery policy and potential discounts on multiple sport rentals, along with lots of information on how to reserve sport rentals online.
Once you have gone through all of the questions, we hope you were able to find the answers helpful. But if you still have any other question that has not been answered below, please feel free to contact us and we will get back to you shortly.
Q: When should I reserve my equipment?
A: At The Outfitters, we take reservations of sport rentals at any length of time. We do, however, suggest that you reserve your sport equipment as early as possible to avoid potential disappointments.
Q: How can I reserve the rental equipment?
A: Sport rental equipment is in-store only. Contact us directly. Our rental equipment can be reserved up to three (3) months in advance with a cash or credit card deposit (VISA, Master Card and American Express.) Otherwise, it is on a first come, first serve basis, based on availability.
Full payment is expected at the time of pick-up. Make sure to review our Rental Policies for more information. A credit card deposit is required for all rentals and reservations. We accept cash, Visa, MasterCard, or American Express. The credit card deposit will not be charged unless additional fees are applicable. See below for more details or visit the Rental Policy page for more information.
Q: Where and when do I pick-up my rentals?
A: Rentals should be picked-up during business hours (Mon-Friday) or by appointment only during weekends. Rentals may be dropped off at our location during business hours. However, if you are unable to return the equipment by 1:00PM (or your agreed upon return time), you should contact us directly to notify us of any unexpected changes. We do understand that such changes may happen, and as a result, will do our best to accommodate them.
You will have your security deposit returned in full once the equipment is inspected and ensured that it is in good working condition. Rental fees are based on a daily rental rate. Some equipment may be rented by the hour.
Q: When will my credit card be charged once I reserve my rental equipment?
A: Your credit card will be charged on the first day of your rental date.
Q: What happens if I cancel?
A: Individuals can cancel reservations up to 48 hours prior to the scheduled pick-up date. If, however, you have reserved the equipment, but failed to show-up on the day of the pick-up, we will charge your credit card, as if the equipment was out with the client. We understand that unexpected changes may happen; we therefore, encourage you to communicate with us about any potential changes.
Q: What happens if I return the equipment late or damaged?
A: A client returning damaged equipment will be charged a fee (see Rental Policies) to the chosen method of payment (Cash or Credit Card). A company representative will attempt to contact and notify you of additional charges and allow an alternative payment method, if desired.
The Damage Fee equals the cost associated with repair, including shipping, labour, repair, and replacement parts. If the equipment is beyond repair or the cost of repairs are more than the replacement value, the client will be charged the RETAIL price to replace the broken equipment.
A Cleaning Fee will be charged if the equipment is returned dirty or wet beyond normal use. We expect our equipment to get dirty, but if cleaning requires excessive amount of time to prepare for the next client, a cleaning fee will apply.
Late Fees will incur if equipment is not returned by the contracted date on the rental agreement. The client will be notified of impending late fees. Late Fees for each item per day will be charged to the credit card deposit for up to one (1) week. At that point, the credit card deposit will be charged the retail replacement cost (see above).
Q: Do I have to set up my tent when it is returned?
A: No, but sometimes it will be requested especially with any indications that the condition of the return may warrant immediate inspection (disorganized, soaking wet, dirty, etc). As with all items, the tent will be inspected thoroughly for missing parts and any damages. By checking the condition, organizing and air-drying before returning, you can eliminate unnecessary time.
Q: Can I make changes to my rental reservation?
A: Yes, you can change your rental reservation by adding extra days or changing your rental choice as long as the equipment is available. It is highly recommended to do so in advance.
Q: Can I extend my rentals prior to the pick-up of the equipment?
A: Yes, you can extend your rentals by giving us a 24 hour notice prior to the last day of your rental package. This is, however, subject to availability. We will do our best to accommodate your request.
Q: Do you have any sport rental equipment available for children?
A: Absolutely yes. We offer rental equipment for children, including: snowshoes, mountain bikes, paddle gear and much more. We do, however, suggest that parents will be involved in the process of renting any sports equipment.
Q: If I reserve the rentals online does this guarantee a reservation?
A: Yes. Once you have submitted the reservation form, you will receive a confirmation via email. This email guarantees the reservation of the sport rental equipment.
Q: What is The Outfitters cancellation policy?
A: We will give a full refund if you book online and contact us one week prior. If we were notified of the cancellation less than 48 hours in advance, the non-refundable deposit of 25% will be used as a cancellation fee.
For all other inquiries regarding our rental policy please phone us at 709-579-4453 or (toll free) 800-966-9658 or email us firstname.lastname@example.org, during our regular operating hours and we will be happy to assist you.
For all other inquiries regarding our rental policies and procedures please phone 709-579-4453 800-966-9658 toll free or email us email@example.com during our regular operating hours and we will be happy to assist you.